Flex-VPN Support
Flex-VPN Frequently Asked Questions
Concise answers about connections, payments and profiles. Contact support for a specific error.
How much does Flex-VPN cost?
The base plan is 200 RUB per month for three devices. Discounts apply to 3, 6 and 12-month periods, while extra devices are priced separately.
Which devices are supported?
Compatible apps are available for Windows, Android and iPhone. A separate key per device is recommended.
How do AmneziaWG and VLESS + Reality differ?
AmneziaWG offers a quick, straightforward setup. VLESS + Reality provides an alternative profile for networks that need a different connection path.
Where do I get a key?
Choose a plan and device count in the official Telegram bot. After activation, the bot provides a key or link to import into the app.
Do I need a new key after renewal?
Usually no. Renewal updates the access period and current profiles continue to work unless they were revoked.
Why am I connected but unable to browse?
Check the internet without the VPN, pause other VPN or DNS filters, reconnect and compare another protocol or network.
Can one key be used on several devices?
A separate key per device within the plan is easier to manage and replace if a profile is lost.
How do I contact support?
Message the official Telegram support account @vpn_flex_support with the device, app, protocol, network and exact error time.
Is renewal automatic?
The exact payment terms are shown before confirmation. Review the period, amount and payment method in the bot; manual renewal remains available.
What is split routing?
It sends selected traffic through the VPN while other apps or sites use the direct connection. Available rule types depend on the client.