Terms of Use
1. General terms
This User Agreement governs the use of the Flex VPN online service (the “Service”) provided by the Administration. By using the Service — including starting the Telegram bot, registering, paying for services or receiving access — the User confirms full acceptance of these Terms. If the User does not agree, the User must stop using the Service.
2. Nature of the services
The Service provides digital, non-material goods and services: access subscriptions, configuration files, instructions, support and connected service interfaces. The User acknowledges that the value of the Service lies in its systematisation, ongoing support and updates rather than in the exclusivity of individual elements.
3. Disclaimer of warranties and liability
The Service is provided on an “AS IS” basis. The Administration does not guarantee that the Service will meet the User's expectations, work without interruption or be error-free, and is not liable for direct or indirect losses, third-party actions or temporary technical issues. All decisions about using the Service are made by the User at the User's own risk.
4. Lawful use
The Service is not intended to encourage, organise or assist any unlawful activity. The User undertakes to use the Service strictly within applicable law and the rules of third parties. The User is fully responsible for the lawfulness of how the Service is used.
5. Intellectual property
All materials of the Service are protected by intellectual property law. The User must not copy, distribute, resell or otherwise use materials without the rights holder's permission. Violations may lead to restriction of access to the Service without compensation.
6. Access restrictions
The Administration may suspend or restrict access to the Service in the event of breach of these Terms, abuse, or based on requirements of legislation or payment providers. Such restriction does not release the User from prior obligations.
7. Payments and refunds
Payments are made on the terms shown in the Service before payment. Due to the non-material nature of the services, refunds are not provided after access has been granted, except when the service was not delivered due to a technical fault of the Service or access was not actually provided. To request a refund, the User must contact support within 24 hours of payment. Refund decisions are made by the Administration on a case-by-case basis. The User undertakes not to initiate a chargeback through payment systems without first contacting Service support.
8. Confidentiality
The Administration may collect minimally necessary technical data to operate the Service. Full data processing terms are described in the Privacy Policy.
9. Changes to the Terms
The Administration may modify these Terms. The current version is published in the Service. Continued use of the Service constitutes acceptance of the updated Terms.
10. Contacts
For any questions the User can contact support: Telegram @vpn_flex_support, email info@flex-vpn.com. By using the Service (including by starting the Telegram bot and/or running /start) the User confirms full acceptance of these Terms.